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A
column recently appeared
in the local paper
detailing the trials and
tribulations of a waiter
dealing with a table
that came in at five
minutes
before closing at the
end of a busy night. The
service and food they
received were of lesser
quality than that they
would have received if
they had come in at a
more convenient time.
The column was very
humorous and nothing was
maliciously done to the
diners or their food,
but it made me think.
Before I go into my
monthly rant, I will
admit that I have been
known to throw a fit, as
well as a sauté pan or a
few baked potatoes when
informed of late
tables. Late diners are
undoubtedly an annoyance
but they are paying the
same amount as those you
cooked for a half hour
ago, so you have to suck
it up and do it. I
started to wonder when
the passion for cooking
turns into “It’s just a
job,” and the ideal of
fulfilling a guest’s
request becomes “You
want me to do what and
for whom?” My guess is
that, on the shore, the
transition occurs around
July 5th.
So how does a chef
balance the
creative
and artistic aspects of
the profession, with
business and customer
demands? Jack Daniel’s
and a twelve pack is
occasionally the answer.
It is no wonder that the
profession has a high
rate of substance
abuse. Another way is to
adopt the mantra; “It is
what it is,” and try to
accept it and accede to
the customer’s wish as
best you can. Then, move
on. After all, their
patronage is paying your
salary. Easier said than
done.
It takes a strong ego
and a little arrogance
to be a chef. It also
takes an attitude that
you (the chef) know the
right combinations of
taste, texture and eye
appeal essential to
making a dish
successful. Then, a
table is seated with
folks who do not share
your culinary “vision.”
They order your special
rack- of-lamb
but they want it well
done. “And hold the port
wine, cherry sauce and
the herbed goat-cheese
polenta. Say? Don’t you
have any of that nice
mint jelly?”
As the waiter is asking
me this, my sous chef is
looking for the
defibrillator, as well
as the mashed potatoes
and the well-cooked
carrots (patron code for
mush). What is a chef to
do? Please the guest and
put out food they know
is below their standards
or tell the guest no, in
which case, you have the
wait-staff and
restaurant
managers/owners
screaming at you? After
many years fighting
these battles, I concede
more times than not. But
I also learned a few
tricks on the way. I
never carry mint jelly
(an aberration left from
an era when gamey mutton
was more common than
lamb.) My other
compromise is to send
the dish out as is and
give the guest an
alternate starch or
vegetable choice. Sauce
on the side is another
option. When the request
is unusually bizarre, or
so destructive to the
integrity of the dish, I
beg one of the other
cooks to make it and try
not to cry in the other
guests’ food.
That is the eternal
restaurant conflict:
Servers trying to give
guests exactly what they
want versus chefs who
feel their talent and
knowledge for preparing
food makes them experts
on how and what diners
should eat. What is the
answer? Hell, if I knew
that, I’d have a Nobel
peace prize sitting on
my desk. My best guess
is compromise. Chefs try
and
accommodate reasonable
requests (Side note:
Asking for no anchovies
in a Caesar dressing is
not reasonable. Classic
Caesar dressing is made
with anchovies. Plus,
restaurant dressings are
made in large batches
ahead of time) Diners
trust your chefs. Their
training and experience
mean that they know what
to cook, how to cook it
properly, and the best
way to present it.
One last bit of
persnickitiness. When
you try a recipe,
whether mine or another
chef’s, follow the
recipe. Don’t substitute
graham cracker crumbs
for bread crumbs or milk
for heavy cream then
complain that the recipe
didn’t work. Try it as
intended. If you feel
the need to substitute
ingredients, check the
Joy of Cooking
(great resource) or
E-mail me. Remember,
cooking is both an art
and a science.
This month, try these
favorites; Scallop and
Asparagus Salad and
Chilean Sea Bass with
Chowda Sauce.
Until next month,
bon appétit. |